Our Responsible Gaming Commitment

Why Responsible Gaming Matters to Us

We hold a licence from the Government of the Autonomous Island of Anjouan, Union of Comoros (licence No. ALSI-202508056-FI2), and that licence comes with a duty of care towards our community. Here at Drakaris Casino, we understand that gambling can stop being fun for some players, and we take that seriously. We design our welcome package, our loyalty ladder and our daily promotions to reward engagement, but we never want participation to come at the cost of your wellbeing. That's why we pair every bonus and every game with clear, accessible controls.

Setting Your Own Limits

Welcome to Drakaris Casino, where you decide how much time and money you spend with us, not the other way around. We encourage every player to set personal limits as soon as they register, and our support team is always ready to help you configure them. The limits we make available include:

• Deposit limits - daily, weekly or monthly caps on how much you can add to your balance
• Loss limits - a ceiling on the net amount you can lose within a chosen period
• Wagering limits - a cap on the total stake you place across sessions
• Session time reminders - alerts that let you know how long you have been playing
• Reality checks - periodic pop-ups that show your current balance and playtime

Once a limit is set, we apply it immediately, and any request to increase it only takes effect after a cooling-off period, giving you time to reconsider. Reducing a limit, on the other hand, is applied straight away.

Taking a Break: Cooling-Off and Self-Exclusion

At Drakaris Casino, we provide short-term cooling-off periods for players who simply need a pause, ranging from 24 hours to several weeks. If you need something more permanent, we also offer self-exclusion, which can be set for six months, one year, or indefinitely. During self-exclusion, we close your account to further deposits and remove you from all marketing communications. Our Drakaris Casino team does not reactivate a self-excluded account before the chosen period ends, and reinstatement always requires a direct, verified request from you.

If you would rather step away from bonus-driven play but keep your account open, we can also disable your eligibility for the Welcome Package, Weekly Bonus, Daily Cashback, and promotions like the Wheel of Drakaris, the Dragon Hoard Chest or the Flames of Fortune Lottery, while leaving standard play available. You can review the full details of these offers on our Drakaris bonus page.

Protecting Minors and Vulnerable Players

We at Drakaris Casino only accept players who are at least 18 years old, or the legal gambling age in their country of residence, whichever is higher. Every account goes through identity verification before withdrawals are processed, and we may request a passport, identification card, proof of residence or a source-of-funds statement. Players confirm during registration that they are not using a VPN, and each individual is permitted only one account, registered personally in their own name. These measures exist to keep our platform free from underage access and to prevent one person from circumventing the limits placed on another account.

Recognizing the Signs of Problem Gambling

Our Drakaris Casino community comes from many different countries, and gambling habits can look different from one player to another. We ask you to check in with yourself regularly and watch for warning signs such as:

• Chasing losses by depositing more than you originally planned
• Spending money meant for bills, rent or essentials on gambling
• Feeling anxious, irritable or preoccupied when you are not playing
• Lying to family or friends about how much time or money you spend gambling
• Neglecting work, studies or relationships because of gaming sessions
• Borrowing money or selling belongings to fund further deposits

If any of this sounds familiar, we urge you to use our limit-setting tools right away, or to reach out to our support team for a confidential conversation.

Independent Organizations That Can Help

We believe support should extend beyond our own platform, so we point every player toward independent, specialist organizations that offer free and confidential help:

• GamCare - support, advice and a free helpline for anyone affected by gambling
• BeGambleAware - information, tools and treatment referrals for problem gambling
• Gamblers Anonymous - peer support meetings for people recovering from gambling harm
• Gambling Therapy - a global online service offering support in multiple languages

Our Drakaris Casino support agents can share direct links to these organizations if you request them through live chat or email.

How We Keep Play Fair and Transparent

Choose Drakaris Casino, and you're choosing a platform where transaction limits, verification steps and cashout rules are all disclosed upfront. We cap weekly withdrawals at 5,000 EUR (7,500 EUR for VIP Club members) and monthly withdrawals at 20,000 EUR (25,000 EUR for VIP Club members), which naturally encourages measured, sustainable play rather than large, impulsive cashouts. We also require identity verification before releasing winnings, and if a player cannot be reached within two weeks of a withdrawal request, we may lock the account pending completed KYC. These checks protect both the integrity of our platform and the wellbeing of our players.