Drakaris Privacy Policy

At Drakaris, we respect your privacy and are committed to protecting the personal data you share with us when you play at Drakaris Casino online. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By registering for a Drakaris account or using our services, you agree to the practices described below.

Drakaris is owned and operated by Novatrix SRL, registration number 3-102-893958, registered at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. We operate under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, licence No. ALSI-202508056-FI2.

Information We Collect

When you complete Drakaris registration or use Drakaris casino sign up, we collect several categories of personal information necessary to open and maintain your account.

• We collect identification details such as your full name, date of birth, address, email address and phone number provided during registration.
• We collect financial information, including deposit and withdrawal history, payment method details, and transaction records related to Drakaris casino payment processing.
• We collect verification documents such as a passport, identification card, proof of residence, and source-of-funds statements when KYC checks are required.
• We collect technical data, including your IP address, device type, browser, and login timestamps whenever you use Drakaris login or Drakaris casino log in.
• We collect gameplay data, including wagering activity, bonus usage, loyalty points, and game history across our slots, live casino, and sportsbook products.
• We collect communications you send us through live chat, email, or our support form.

How We Use Your Information

We use the information we collect to operate Drakaris casino online safely and efficiently, and to comply with our legal and regulatory obligations.

• We use your data to verify your identity, confirm you meet the minimum age requirement, and prevent underage or fraudulent access to our services.
• We use your data to process deposits and withdrawals, apply the correct minimum deposit and withdrawal amounts, and detect suspicious payment activity.
• We use your data to manage your Drakaris bonus entitlements, including welcome offers, free spins, cashback, and VIP Club benefits.
• We use your data to communicate important account, security, and promotional information relevant to your Drakaris account.
• We use your data to detect and prevent the use of VPNs, multiple accounts, or IP address overlap, consistent with our Terms and Conditions.
• We use your data to improve our website, mobile app, and game offering based on aggregated usage patterns.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognise you when you return to Drakaris, remember your preferences, and analyse traffic across our site. Our cookies help us keep you securely logged in between sessions and support features like our live chat widget. You can manage or disable cookies through your browser settings, though doing so may affect certain features of Drakaris casino online.

Identity Verification and KYC

Before we process any withdrawal, we may require identity verification. Documents accepted include a passport, national identification card, proof of residence, and source-of-funds statements, submitted in Latin or Cyrillic script; otherwise, we may request video verification. If we cannot reach you by email or phone within two weeks of a withdrawal request, we may lock your account for incomplete KYC. Winnings may be forfeited if verification is not completed within 40 days of our request. We process this data solely to meet our licensing and anti-fraud obligations.

Payment Information

When you deposit or withdraw funds via Visa, Mastercard, Apple Pay, Skrill, Neteller, MiFinity, Paysafecard, bank transfer, or cryptocurrency through CoinsPaid, we process the payment details necessary to complete your transaction. We do not accept third-party payments; deposits must originate from a payment method registered in your own name. We retain transaction records to comply with anti-money laundering regulations and to resolve any payment disputes.

How We Share Your Information

We do not sell your personal data. We may share your information with trusted third parties strictly where necessary to operate our services.

• We share data with payment providers and processors, such as CoinsPaid, to complete deposits and withdrawals.
• We share data with identity verification and fraud-prevention providers to complete KYC checks.
• We share data with our game providers, including Pragmatic Play, Playson, Hacksaw Gaming, BGaming, and others, to the extent necessary to deliver gameplay and record results.
• We share data with regulators and law enforcement where required by our licensing obligations or applicable law.
• We share data with our affiliate partners solely for tracking referral traffic, without disclosing your personal identification details.

Data Security

We use industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our servers, payment integrations, and account systems are designed with encryption and access controls appropriate to an online casino handling sensitive financial data. While we take data security seriously, no method of transmission over the internet is entirely secure, and we encourage you to use a strong password and keep your Drakaris login credentials confidential.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, regulatory, and anti-fraud obligations. Financial records and KYC documents may be retained for longer periods as required by applicable anti-money laundering laws.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to honour these requests wherever legally applicable.

• You may request access to the personal data we hold about you.
• You may request that we correct inaccurate or outdated information.
• You may request deletion of your data, subject to our legal retention obligations.
• You may object to certain uses of your data, including marketing communications.
• You may withdraw consent for optional cookies at any time.

To exercise any of these rights, please contact us at [email protected] and we will respond as soon as reasonably possible.

Restricted Jurisdictions

We do not knowingly collect data from, or provide services to, residents of restricted countries listed in our Terms and Conditions, including the United States, the United Kingdom, and several other jurisdictions. If we discover that an account was opened from a restricted territory, we reserve the right to close the account and take appropriate action regarding any associated funds.

Children's Privacy

Our services are intended solely for individuals aged 18 or older, or the legal age of majority in their country of residence. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account, we will close it immediately and delete the associated data where legally permitted.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and continued use of Drakaris casino online after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out to our support team, available 24/7 via live chat, or email us at [email protected]. For affiliate-related inquiries, please contact [email protected].